Where do you deliver?
Available delivery countries are shown at checkout. Shipping is free with no minimum order value for destinations we serve.
Where do products ship from?
We work with CJdropshipping. Products may ship from China; the dispatch location depends on the item and available stock.
How long will my order take?
Processing and transit times vary by item and destination. For a current estimate before ordering, email info@oliamore.com with the product and delivery country. Read our shipping policy for details.
Are import charges included?
Import duties, taxes and clearance charges depend on your destination and shipping arrangements. Any charges collected by us are shown at checkout. Contact us before ordering if you need confirmation.
Which size should I choose?
Use the measurements provided for the specific product rather than relying on the size label alone. If the size information is missing or unclear, email us with the product name before ordering.
Can I return an item?
For a change-of-mind return, contact us within 14 days after delivery. Photographs and a reason are not required for ordinary withdrawal. See our returns and refunds policy for the return process, costs and refund terms.
What if my item is faulty or incorrect?
Email us with your order number and a description. Photographs can help us investigate. We will explain the next steps; please contact us before sending a parcel to the original dispatch address.
How do I contact you?
Email info@oliamore.com. For an existing order, include your order number.