Your return options
Use your order account or our return and cancellation form. You can also email info@oliamore.com. You do not need an account to use the form.
Prefer to keep it?
You can ask for an offer to keep your item and receive a partial refund. Where we can offer this, we will confirm the exact amount and payment method before you decide. This option is voluntary and is not a guaranteed or automatic refund. You can instead use the normal return process. Asking about an offer does not pause the return deadline; notify us in time if you wish to withdraw from your purchase. Your statutory rights for faulty, damaged or incorrect goods remain unaffected.
Start a return
To return an item, email info@oliamore.com with your order number and the items you want to return. For a change-of-mind return, notify us within 14 days after delivery of the last item in your order. You do not need to give a reason or provide photographs to exercise your right of withdrawal.
After notifying us, send the items back within 14 days. Contact us for return instructions and the appropriate return address. The address on the original parcel may not accept customer returns. Keep your proof of postage.
Condition of returned items
You may inspect and try on clothing as you would in a shop. Please handle it carefully and return any included accessories. Where permitted by law, a refund may be reduced to reflect a loss in value caused by handling beyond what is necessary to check the item. A sale or discount does not, by itself, remove your right to return ordinary clothing.
Return shipping
For change-of-mind returns, you pay the direct cost of return shipping where this was disclosed before purchase. If an item is faulty, damaged or incorrect, contact us so we can arrange an appropriate remedy without making you pay the necessary return shipping costs.
Refunds
For withdrawal from a purchase, we refund you within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence of having sent them back, whichever happens first. Refunds use the original payment method unless you expressly agree to another method. Store credit is optional.
If you withdraw from the entire order, we also refund any eligible standard outbound delivery charge. Additional costs for a delivery upgrade you chose are not included. Your bank or payment provider may need additional processing time after we issue the refund.
Faulty, damaged or wrong items
Email your order number and a description of the issue. Clear photographs can help us investigate product or delivery problems, and we may ask for reasonable evidence where needed. We remain your point of contact; our supplier's internal rules do not replace your legal rights.
Your rights
This policy does not limit any mandatory consumer rights that apply to your purchase.