Returns & Refunds Policy
Last updated: 26 June 2026
Every Oli Amore piece is hand-selected and sourced especially for your order. Because of this, returns are strictly limited. Please read this policy in full and choose your size and style carefully before ordering — by placing an order you agree to everything below.
1. You have 14 days
A return request must reach us within 14 days of the delivery date. Requests made after 14 days are automatically declined — no exceptions.
2. We only accept returns when the fault is ours
A return is only eligible in these three cases:
- You received the wrong item;
- You received the wrong size (different from the size you ordered — our packing error);
- Your item arrived damaged or defective.
We do not accept returns for change of mind, “it didn’t fit”, “I ordered the wrong size”, “it looked different”, or any other buyer-driven reason.
3. Photo proof is mandatory
No return can be opened without clear photo evidence. With your request you must email all of the following:
- A photo of the full item you received;
- A close-up of the defect, the wrong item, or the size label;
- A photo of the shipping label on the parcel.
Requests without complete photo proof will not be processed.
4. Refunds are issued as store credit only
Every approved return is refunded exclusively as Oli Amore store credit (added to your account as a gift card). We do not issue refunds to your card, bank, PayPal or any cash method under any circumstances. Store credit does not expire and can be used on any future order.
5. Non-returnable items
For hygiene, safety and final-sale reasons, the items below can never be returned, exchanged or refunded:
- Items marked Final Sale or Flash Sale
- Gift cards and store credit
- Swimwear and bikinis
- Bodysuits
- Lingerie and intimates
- Sleepwear
- Tights and hosiery
- Nipple covers
- Accessories — jewellery, bags, belts, hats and hair accessories (scarves are the only exception)
If any non-returnable item is sent back to us, it will be discarded and no refund or credit will be issued.
6. Shipping costs are non-refundable
Original shipping and return shipping costs are never refunded. Where a return is approved for a fault that was ours, we will arrange the return at no cost to you; in all other (rare) approved cases the customer carries the return shipping.
7. Orders paid with store credit
Any order placed fully or partly with store credit — including compensatory credit issued from a previous return — is final and non-refundable.
8. How to request a return
- Within 14 days of delivery, email Official.oli.store@gmail.com with your order number, the item, the reason, and the three required photos (section 3).
- Our team reviews your proof. Only genuine our-fault cases (section 2) are approved.
- If approved, we email you return instructions. Once the issue is verified, your store credit is issued.
- Change-of-mind requests, incomplete-proof requests and non-returnable items (section 5) are declined.
Questions? Contact us at Official.oli.store@gmail.com. This policy is part of our Terms of Service.