Returns & Exchange Policy

Proof

Whenever possible, always record unpacking from any store. A video is the best proof that any damage is not your fault. Pictures are also good for most cases.

Damage

If an item arrives damaged, get in touch within 7 days*. If you can prove your case, we'll do our best to replace it free of charge.

Defect

We offer a 30-day* guarantee on manufacturing defects only. Please provide any proof available. Although defects are extremely rare, If you can prove your case, we'll do our best to replace it free of charge.

Size

If you did not receive the size you ordered, we'll exchange it free of charge. If we ask you to return the item as proof, it has to be in pristine condition**. Once received and satisfactory, a new item will be sent.

Other

We do not offer exchanges in any other case.*

Refunds Policy

We never offer refunds* unless replacing your item is impossible or useless.

Out of Policy

We do our best to accommodate all our customers. Sometimes it doesn't work or it's out of our policy. We don't offer exchanges or refunds for:

• Change of mind
• Colours don't fit
• It's not what I thought

Returning Items

If you are required to return items and we were not at fault, some conditions apply*:

• Return fees are at your expense
• Items have to be in pristine condition**
• A restocking fee of 20% applies

These are general guidelines that can be adjusted to a specific situation.